FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Location & Transportation
1. Where is Crystal Orange Shanghai the Bund Nanjing Road Pedestrian Street Hotel located?
The hotel is situated at No. 266 Hankou Road, Huangpu District, Shanghai, China—just steps from Nanjing Road Pedestrian Street and a short walk to The Bund waterfront. This central location places you in the heart of Shanghai’s historic and commercial district.
The hotel is situated at No. 266 Hankou Road, Huangpu District, Shanghai, China—just steps from Nanjing Road Pedestrian Street and a short walk to The Bund waterfront. This central location places you in the heart of Shanghai’s historic and commercial district.
2. How far is the hotel from Shanghai’s airports?
The hotel is approximately 45–60 minutes from Shanghai Pudong International Airport (PVG) and 30–40 minutes from Shanghai Hongqiao International Airport (SHA) by taxi or metro, depending on traffic. Metro Line 2 provides direct access to both airports from nearby Tiantong Road Station.
The hotel is approximately 45–60 minutes from Shanghai Pudong International Airport (PVG) and 30–40 minutes from Shanghai Hongqiao International Airport (SHA) by taxi or metro, depending on traffic. Metro Line 2 provides direct access to both airports from nearby Tiantong Road Station.
3. What is the nearest metro station to the hotel?
Tiantong Road Metro Station (Lines 10 and 12) is approximately a 3–5 minute walk from the hotel, offering convenient access to Shanghai’s extensive public transportation network.
Tiantong Road Metro Station (Lines 10 and 12) is approximately a 3–5 minute walk from the hotel, offering convenient access to Shanghai’s extensive public transportation network.
4. Is the hotel within walking distance of major attractions?
Yes! Nanjing Road Pedestrian Street is less than 2 minutes away on foot, The Bund is a 5-minute walk, and Yu Garden/City God Temple is about 15 minutes by foot or a short metro ride.
Yes! Nanjing Road Pedestrian Street is less than 2 minutes away on foot, The Bund is a 5-minute walk, and Yu Garden/City God Temple is about 15 minutes by foot or a short metro ride.
Booking & Check-In/Check-Out
5. What are the check-in and check-out times?
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM (noon). Early check-in or late check-out may be available upon request and subject to room availability, sometimes with an additional fee.
Standard check-in begins at 2:00 PM, and check-out is by 12:00 PM (noon). Early check-in or late check-out may be available upon request and subject to room availability, sometimes with an additional fee.
6. Can I store my luggage before check-in or after check-out?
Yes, the hotel offers complimentary luggage storage at the 24-hour front desk for guests arriving early or departing late, allowing you to explore the city hands-free.
Yes, the hotel offers complimentary luggage storage at the 24-hour front desk for guests arriving early or departing late, allowing you to explore the city hands-free.
7. Do I need to pay a deposit upon check-in?
A refundable security deposit or pre-authorization on a credit card is typically required at check-in to cover incidental charges. The amount varies by room type and length of stay.
A refundable security deposit or pre-authorization on a credit card is typically required at check-in to cover incidental charges. The amount varies by room type and length of stay.
8. What payment methods are accepted?
The hotel accepts major international credit cards (Visa, Mastercard, American Express), UnionPay, and mobile payment options like Alipay and WeChat Pay. Cash in Chinese Yuan (CNY) is also accepted.
The hotel accepts major international credit cards (Visa, Mastercard, American Express), UnionPay, and mobile payment options like Alipay and WeChat Pay. Cash in Chinese Yuan (CNY) is also accepted.
Rooms & Amenities
9. What room types are available at the hotel?
Guests can choose from Superior Rooms, Executive Queen Rooms, Family Rooms, and Deluxe accommodations, ranging from 23 to 37 square meters. Many rooms feature city views, soundproofing, and modern minimalist design.
Guests can choose from Superior Rooms, Executive Queen Rooms, Family Rooms, and Deluxe accommodations, ranging from 23 to 37 square meters. Many rooms feature city views, soundproofing, and modern minimalist design.
10. Are the rooms suitable for families with children?
Absolutely. Family Rooms offer flexible bedding configurations, and the hotel provides children’s amenities including bathrobes, slippers, toothbrushes, and welcome treats upon request.
Absolutely. Family Rooms offer flexible bedding configurations, and the hotel provides children’s amenities including bathrobes, slippers, toothbrushes, and welcome treats upon request.
11. Does the hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout all guest rooms and public areas, ensuring seamless connectivity for work and leisure.
Yes, complimentary high-speed Wi-Fi is available throughout all guest rooms and public areas, ensuring seamless connectivity for work and leisure.
12. Are there in-room amenities like a minibar, kettle, or safe?
Yes, rooms include a minibar with complimentary beverages, an electric kettle with premium tea and coffee, a flat-screen TV, climate control, a work desk, and an in-room safe for valuables.
Yes, rooms include a minibar with complimentary beverages, an electric kettle with premium tea and coffee, a flat-screen TV, climate control, a work desk, and an in-room safe for valuables.
13. Is the hotel equipped for guests with mobility needs?
The hotel features elevator access to all floors and staff trained to assist guests with special requirements. Please contact the hotel in advance to discuss specific accessibility needs.
The hotel features elevator access to all floors and staff trained to assist guests with special requirements. Please contact the hotel in advance to discuss specific accessibility needs.
Dining & Services
14. Does the hotel serve breakfast, and what is included?
Yes, a daily breakfast buffet is available, featuring a blend of authentic Shanghainese dishes (like dim sum and congee) and international options (pastries, eggs, fruits, coffee). Breakfast may be included in certain room rates or available for purchase.
Yes, a daily breakfast buffet is available, featuring a blend of authentic Shanghainese dishes (like dim sum and congee) and international options (pastries, eggs, fruits, coffee). Breakfast may be included in certain room rates or available for purchase.
15. Are there dining options nearby?
Absolutely. The hotel’s central location places you within steps of dozens of local restaurants, street food stalls, cafés, and international dining venues along Nanjing Road and in the Huangpu District.
Absolutely. The hotel’s central location places you within steps of dozens of local restaurants, street food stalls, cafés, and international dining venues along Nanjing Road and in the Huangpu District.
16. Does the hotel have a fitness center or laundry facilities?
Yes, guests enjoy complimentary access to a well-equipped fitness center and a self-service laundry room with washers, dryers, irons, and detergents—ideal for extended stays.
Yes, guests enjoy complimentary access to a well-equipped fitness center and a self-service laundry room with washers, dryers, irons, and detergents—ideal for extended stays.
17. What unique services does the hotel offer?
Guests delight in the hotel’s AI-powered delivery robots that bring amenities or snacks directly to rooms, 24-hour multilingual front desk support, express check-in/out, translation assistance, and wake-up call services.
Guests delight in the hotel’s AI-powered delivery robots that bring amenities or snacks directly to rooms, 24-hour multilingual front desk support, express check-in/out, translation assistance, and wake-up call services.
Policies & Practical Information
18. Is the hotel pet-friendly?
Unfortunately, pets are not permitted at this property. Service animals may be accommodated with prior arrangement and documentation—please contact the hotel directly to discuss.
Unfortunately, pets are not permitted at this property. Service animals may be accommodated with prior arrangement and documentation—please contact the hotel directly to discuss.
19. What is the hotel’s cancellation policy?
Cancellation policies vary by rate type and booking platform. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates offer discounted pricing with stricter terms. Always review your specific booking confirmation for details.
Cancellation policies vary by rate type and booking platform. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates offer discounted pricing with stricter terms. Always review your specific booking confirmation for details.
20. Is the hotel safe and secure for solo travelers?
Yes. The hotel maintains 24-hour security personnel, CCTV monitoring in public areas, keycard-access elevators, and in-room safes. The well-lit, central location and responsive multilingual staff provide added peace of mind for all guests, including solo travelers.
Yes. The hotel maintains 24-hour security personnel, CCTV monitoring in public areas, keycard-access elevators, and in-room safes. The well-lit, central location and responsive multilingual staff provide added peace of mind for all guests, including solo travelers.